Support that resolves,
not just responds.
XI is the AI support stack for global contact centers — a customer-facing frontline, an in-seat agent copilot, and a supervisor intelligence layer, unified on one platform.
Escalating to billing now — you'll get an update within 1 business day. I've attached your case notes [1].
Escalating to billing now — you'll get an update within 1 business day. I've attached your case notes [2].
Escalating to billing now — you'll get an update within 1 business day. I've attached your case notes [3].
Platform
One stack for every layer of support.
From the moment a customer types a question to the moment a supervisor reviews the day's performance — XI covers it.
Omnichannel chat
Web, mobile, and email — natural-language self-service with realtime streaming and typing indicators.
Cited RAG answers
Retrieval grounded in your SOPs and FAQs. Every response ships with source links — no hallucinations.
Smart escalation
Sentiment and compliance triggers route the conversation — with full transcript — to the right human.
Agent copilot
Three ranked draft replies, one click to send. Embedded in Alvaria, Salesforce, or our standalone inbox.
CrewAI orchestration
Parser, retriever, composer, and compliance agents run in sequence on every reply.
Compliance-first
Brand-voice filter, automated QA scorecard, and full audit log on every AI action.
Supervisor command center
Live sentiment, whisper-mode coaching, and friction-trend dashboards across every queue.
Regional residency
Deploy into AWS São Paulo, Azure Brazil, or EU. SSO via Okta and Azure AD, SAML and OIDC.
Multilingual
Native UI and embeddings for English, Spanish, and Portuguese — built for LATAM and EU operations.
How it works
Three phases. One platform.
Roll out XI sequentially or all at once. Each phase delivers measurable ROI on its own.
Customer-facing AI
Web and mobile chat, RAG knowledge engine with citations, and intelligent escalation to a standalone agent inbox.
- Omnichannel chat widget
- Cited RAG answers
- Sentiment-driven escalation
- Standalone agent dashboard
AI agent assistant
An embedded sidebar that drafts ranked replies, validated for brand voice and compliance, in any agent workspace.
- 3 ranked draft suggestions
- CrewAI multi-agent pipeline
- Email + chat handoff
- Confluence wiki sync
Oversight & analytics
Closed-loop feedback, automated QA scoring, supervisor command center, and continuous RAG optimization.
- Automated QA scorecard
- Supervisor whisper-mode
- CRM bridge & approvals
- Continuous RAG tuning
Pricing
Built for B2B scale.
Annual contracts. Volume discounts at 250k+ conversations. Every plan includes implementation and a dedicated solutions architect.
Frontline
Phase 1 — customer-facing chat with cited RAG.
- Up to 25,000 conversations / mo
- Web + mobile chat widget
- RAG knowledge base (1 source)
- Standalone agent inbox
- Email support
Copilot
Frontline plus the agent assist sidebar and orchestration.
- Up to 100,000 conversations / mo
- Everything in Frontline
- CrewAI multi-agent drafting
- Alvaria + Salesforce embed
- Confluence wiki sync
- Brand voice templates
- Priority support
Enterprise
Phase 3 intelligence, regional residency, and SSO.
- Unlimited conversations
- Everything in Copilot
- Supervisor command center
- Automated QA scorecard
- Regional VPC (LATAM / EU)
- Okta / Azure AD SSO
- 24/7 dedicated success
Get started
See XI on your data, in 30 minutes.
Tell us about your support operation and we'll spin up a private instance with your knowledge base. No commitment.
- Live in 48 hours
- We ingest your SOPs and deploy a working RAG agent within two business days.
- Your data, your region
- Choose AWS São Paulo, Azure Brazil, or EU. Encrypted at rest, TLS 1.2+ in transit.
- Solutions architect included
- A dedicated engineer walks you through every phase of rollout.